Position Summary...
What you'll do...
The (USA) Museum Guide leads engaging and informative tours tailored to various visitor groups, enhancing their understanding of exhibits and cultural heritage. This role involves delivering detailed explanations, facilitating interactive educational programs, and providing exceptional customer service. The guide ensures accurate, up-to-date information while maintaining visitor safety and adhering to established protocols. Continuous professional development and mentoring of new docents are integral to this position. The Museum Guide actively supports the museum’s mission by promoting exhibitions and fostering a positive, respectful environment for all visitors.
Our team delivers engaging guided tours that highlight Walmart’s heritage through interactive, tailored experiences. Members provide clear, detailed explanations of exhibits while upholding high standards of customer service, safety, and ethical conduct. The team adapts to various visitor needs, supports ongoing learning, and fosters collaboration. By sharing comprehensive knowledge and creating meaningful connections, the team plays a key role in preserving and promoting Walmart’s history and mission. Each member contributes to making every visit informative and memorable, ensuring a positive and enriching experience for all audiences.
What You’ll Do - Lead guided tours for various visitor groups, providing explanations of exhibits
- Deliver exceptional customer service by addressing visitor inquiries and offering assistance throughout their museum experience.
- Maintain up-to-date knowledge of exhibits and museum content, ensuring accuracy in all communications.
- Promote visitor safety by following established protocols and implementing emergency procedures when necessary.
- Welcomes visitors and customers into Walton’s 5&10 and direct museum visitors into museum
- Operates registers to ring in sales
- Knowledgeable of pricing of products
- Follow cash handling procedures and policies
- Follows standards for merchandising, stocking, rotating and storing of products
- Answers the telephone, practicing proper phone etiquette
- Performs cleaning tasks in accordance with duty lists and standards
What You’ll Bring - Proven experience leading engaging guided tours and tailoring content to various audiences.
- Strong public speaking skills with the ability to clearly explain historical context and exhibit significance.
- Commitment to exceptional customer service and responsiveness to visitor inquiries.
- Ability to adapt tours and programs to meet different group needs and enhance visitor engagement.
- Knowledge of emergency response protocols and dedication to maintaining visitor safety.
- Upholds high ethical standards and professionalism in all interactions.
- Willingness to participate in ongoing training and mentor new team members.
- Proficient in cash handling and maintaining accurate records during tours.
Minimum qualifications
Prior experience in customer service, public speaking, or teaching.
Preferred qualifications
Prior experience working or volunteering in a museum or cultural institution.
Required skills
Guided Tours
Customer Service
Emergency Response
Ethical Standards And Conduct
Adaptability
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see
https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see
One.Walmart.
The hourly wage range for this position is $15.00 - $23.00*
*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Prior experience in customer service, public speaking, or teaching.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Prior experience working or volunteering in a museum or cultural institution.
Primary Location...
105 N Main St, Bentonville, AR 72712-5963, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.