Solutions Engineer

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Solutions Engineering team is a trusted engineering resource for Square's largest sellers and partners, helping them architect and develop applications and integrations that enable seamless omnichannel commerce experiences for end-users. Solutions Engineers also help shape Square's product strategy by providing valuable market feedback that informs product prioritization and design.

We are looking for an engineer with sales acumen, a thoughtful product sense, and an entrepreneurial spirit. You excel at solving challenging technical problems and excel in client-facing environments. Reporting to the Solutions Engineering lead, you will work with sellers and partners across multiple industries. You will work with our North American Sales, Account Management and Partnerships teams supporting Square's growing GTM initiatives.

This role is mostly remote, with a requirement to be based in Los Angeles or Orange County.

You Will

• Partner with Sales & Account Management to support sellers integrating with our platform, and co-sell Square's Developer Platform.
• Collaborate with the Partnerships team to facilitate partner integrations with our platform.
• Gain an in-depth understanding of the technical architecture and goals of sellers and partners, advising on suitable Square solutions and integrations.
• Provide ongoing white-glove support to strategic sellers and partners in the market.

You Have

• 5+ years of experience in Solutions Engineering, Sales Engineering, Consulting, or related fields.
• Hands-on experience with full-stack development, including proficiency in RESTful APIs and coding.
• A proven track record of co-selling complex solutions alongside Sales teams.
• The ability to communicate complex concepts clearly and persuasively to both technical and non-technical audiences.
• Experience working with senior partners and business leaders.
• Experience with continuous learning and a natural curiosity to ask insightful questions.
• Lives in Los Angeles or Orange County
• A willingness to travel for onsite client meetings (10-20%).
• Experience in SaaS and/or payments industries

 

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page

 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

 

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.