Senior Technical Program Manager, Global Services for Devices

Amazon's Global Services for Devices (GSD) team is seeking a Senior Technical Program Manager to own the delivery of services that run on every warehouse handheld device across Amazon's global fulfillment network. We build the software layer between the associate and the device: identity, authentication, real-time tracking, printing, provisioning, and the home screen experience. Our services authenticate every device session, track device location and handling behavior, deliver configuration to hundreds of thousands of devices, and provide the printing infrastructure that keeps fulfillment moving.

This is a role for someone who loves working directly with engineers on hard projects. You will own the technical strategy and delivery of programs that span serverless backends, Android applications, and cross-region distributed systems. You will read architecture documents, challenge design proposals, identify scaling risks before they become outages, and drive teams to ship.

Key job responsibilities
- Own the lifecycle of cross-functional programs spanning identity services, device tracking, printing infrastructure, and fleet-scale mobile applications. Define mission, objectives, success criteria, and delivery milestones.
- Drive architecture decisions by understanding system boundaries, scaling constraints, and failure modes across serverless backends, Android applications, and IoT messaging systems.
- Translate undefined requirements into actionable plans with clear dependencies and risk mitigations. Define program scope where none exists.
- Negotiate priorities and resources across teams. Unblock delivery by finding paths forward where teams have competing constraints.
- Coordinate multi-service launches that require synchronized delivery across backend services, Android applications, and operator tooling.
- Own organizational roadmap contributions including OP1/OP2 narratives. Write 6-pagers and present to Directors and VPs.
- Reduce exposure to failure modes: insufficient requirements, cross-team misalignment, untested assumptions, and architecture that does not match the business case.

A day in the life
Mornings start with standup and reviewing program status. You spend focused time reading a design document for a new device tracking feature, identifying a dependency on a partner team's API, and scheduling a working session to resolve the interface contract. After lunch you run a cross-team alignment meeting where the identity service team and the Android application team need to align on a credential delivery mechanism and rollout sequence. Later you review deployment metrics for a recently launched feature at pilot sites, notice adoption is tracking below target, and draft a follow-up plan. You close the day by updating your program narrative with current status and next actions.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
Global Services for Devices sits within OTS Device Technologies and owns the service layer that makes Amazon's mobile device fleet functional, secure, and manageable at scale. We build and operate:

- Identity and authentication services that lock devices at the OS level and provide SSO to all warehouse applications
- Real-time device tracking and recovery systems that reduce device loss across fulfillment sites
- Impact detection and coaching that reduces device damage rates
- Printing infrastructure that abstracts multi-vendor printer hardware behind a unified interface
- Fleet provisioning and configuration delivery for hundreds of thousands of devices
- The device home screen experience and per-user preference roaming
- Operator tooling that gives site leadership self-service control over their device fleet - 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Bachelor's degree in engineering, computer science or equivalent - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience (non-internship) in professional software development
- Experience developing mobile apps for Android or other platforms
- Experience with AWS technologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 141,300.00 - 191,100.00 USD annually