IT Senior Manager, Knowledge Management (KM)

Senior Manager, Knowledge Management

Description -

Core Job Responsibilities

1. Knowledge Strategy & Vision

• Own and execute the enterprise knowledge management strategy, aligned to business priorities such as customer experience, operational efficiency, AI enablement, and workforce scalability. 

• Define a long-term roadmap for how knowledge is captured, governed, reused, and modernized across functions.

• Identify knowledge gaps that impact business outcomes and drive initiatives to close them.

2. Knowledge Governance & Operating Model

• Establish and enforce governance frameworks for knowledge ownership, lifecycle management, quality standards, and review cadences. 

• Define a single source of truth model for internal and customer-facing knowledge. 

• Ensure consistency, accuracy, and compliance across all knowledge assets. 

3. Platforms, Tools & Technology Enablement

• Own and optimize knowledge platforms (e.g., knowledge bases, CMS, AI-powered search and retrieval tools). 

• Drive adoption of automation, AI, and analytics to improve knowledge discovery, reuse, and relevance. 

• Partner with IT, Data, and Architecture teams to integrate knowledge systems with core enterprise platforms. 

4. Content Quality, Structure & Reusability

• Set standards for content structure, taxonomy, metadata, and usability to ensure knowledge is searchable and actionable.

• Ensure knowledge supports front-line execution (e.g., support agents, sales, operations) and leadership decision-making.

• Balance explicit knowledge (documents, SOPs) with capture of tacit knowledge from subject-matter experts. 

5. Cross-Functional Leadership & Change Management

• Lead and influence cross-functional stakeholders (Operations, Support, Engineering, Product, L&D). 

• Build scalable frameworks that enable distributed content contributors while maintaining governance. 

• Champion a knowledge-sharing culture and drive behavioral change across teams. 

6. People Leadership & Capability Building

• Lead, coach, and develop knowledge managers, content leads, and technical writers.

• Define roles, responsibilities, and career paths within the knowledge management function.

• Ensure teams are skilled in modern KM practices, tooling, and analytics. 

7. Metrics, Insights & Business Impact

• Define and track KM success metrics (e.g., time-to-answer, content reuse, search success, onboarding efficiency). 

• Translate knowledge metrics into business impact outcomes such as cost reduction, CSAT improvement, and productivity gains. 

• Regularly report insights and progress to senior leadership. 

Education & Experience Recommended

• Four-year or Graduate Degree in Industrial Engineering, Manufacturing Engineering, Electrical Engineering, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in product design & development, or a related field.

Preferred Certifications
NA

Knowledge & Skills

• Agile Methodology

• Application Programming Interface (API)

• Automation

• Business Requirements

• Computer Science

• Data Analysis

• Electrical Engineering

• New Product Development

• Product Design

• Product Engineering

• Product Lifecycle Management

• Product Management

• Product Requirements

• Product Roadmaps

• Product Strategy

• Project Management

• Scrum (Software Development)

• Software Development

• User Experience (UX)

• User Story

Cross-Org Skills

• Customer Centricity

• Prioritization

• Resilience

• Team Management

• Strategic Thinking

Impact & Scope

• Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.

Complexity

• Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $130,700 to $205,200 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

 * Health insurance
 * Dental insurance
 * Vision insurance
 * Long term/short term disability insurance
 * Employee assistance program
 * Flexible spending account
 * Life insurance
 * Generous time off policies, including;
 * 4-12 weeks fully paid parental leave based on tenure
 * 11 paid holidays
 * Additional flexible paid vacation and sick leave (US benefits overview
   [https://hpbenefits.ce.alight.com/])

The compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time,
with or without notice, subject to applicable law.

Job -

Engineering

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"