Manager II Sales Operations

About the role:

The Sales Success Partner team is looking for a motivated, high-impact individual to join the team. We are dedicated to streamlining the customer experience for our Enterprise sales team and their customers. This role requires strong cross-functional collaboration and the ability to influence across a wide variety of cross-functional teams and act proactively on behalf of our Enterprise Account Executives. Additionally, in this role, the manager will be responsible for the development of talent and coaching of 6-8 coordinators and analysts.  

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will: 

• Collaborate with sales and cross-functional leadership to create and implement strategies that empower the Enterprise Sales team, enabling them to spend more time in the field. 
• Meticulously define and continuously refine a robust and streamlined process for intaking, assessing, and prioritizing incoming requests, systematically identifying and minimizing potential friction points that could impede revenue generation or pipeline progression. 
• Lead a transformative initiative to significantly enhance the overall sales representative experience, specifically for those representatives who regularly interface with and manage named customers, by identifying pain points, developing solutions, and implementing improvements that directly impact their day-to-day effectiveness.
• Work seamlessly and collaboratively across various internal departments to drive the prioritization and subsequent execution of critical improvements, with the ultimate objective of demonstrably increasing revenue, with a particular emphasis on growth and profitability derived from Enterprise customers.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
• Hire, develop and lead an inclusive, engaged, and high performing team.

Minimum requirements for the role:

• 8+ years of experience in a sales support or deal strategy role, preferably at a high-growth technology company with a sales team of 500+ people or experience in similar growth or operations roles in a dynamic environment
• Significant experience with Salesforce, specifically Salesforce reporting, as well as experience with data visualization tools (e.g. Tableau)
• Excellent communication skills with the AVP+ levels of the organization
• Proficiency in Salesforce.com and the overall sales technology ecosystem
• Action-oriented to solve problems on short timelines
• Demonstrated leadership experience driving complex, cross-functional execution 
• Comfortable with ambiguity and enthusiastic about improving efficiencies to increase sales 
• Strong organizational skills and business judgment with the ability to manage competing priorities
• Excellent communication and critical thinking skills to understand sales policies and processes at a company, team and sales rep level
• Bachelor's degree or higher from a top university

An ideal candidate also has:

• Advanced analysis skills: expertise working with large and unstructured data sets and building complex models
• Previous experience working within Zendesk/Zendesk Explore in an administrator capacity
• Salesforce CPQ experience
• High ability to communicate with both technical stakeholders and business leaders, i.e., you can translate complex issues to different teams seamlessly
• High level of curiosity
• Proactive and self-motivated