Business Lead, Order-to-Cash - Americas

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

The OTC (Order-to-Cash) Business Lead (Regional Process Lead – Americas) is accountable for the operational ownership, transformation, and ongoing performance of the Order-to-Cash process across the Americas region (US, Canada, LATAM), with extended support to Australasia markets.

This role operates as the regional authority for OTC process execution and delivery, combining hands-on operational leadership with Global Process Lead (GPL) governance accountability. The focus is on ensuring consistent execution of global standards, successful delivery of SAP programs, and seamless new product launch readiness and execution.

As the Order-to-Cash (OTC) Business Lead - Americas at Gilead you will ...

Key Responsibilities

1. Regional OTC Operational Process Ownership

• Own the day-to-day performance and execution of OTC processes across:

  • US, Canada, LATAM markets

• Oversee key process areas:

  • Customer Master Data

  • Order Management & Fulfilment

  • Pricing & Contract execution

  • Billing & Invoicing

  • Cash Application

  • Credit & Collections

• Ensure consistent adherence to global OTC process standards and controls

• Act as the primary escalation point for operational issues and performance gaps

2. SAP Programme Delivery & Process Integration

• Lead the business execution of SAP S/4HANA programs across the region:

  • Upgrades, releases, and enhancements

  • Testing coordination and business validation

  • Cutover planning and execution

• Ensure business readiness including:

  • Data readiness

  • Process alignment

  • User adoption

• Drive post-go-live stabilization, ensuring minimal disruption to operations

3. New Product Launch (NPI) Execution

• Own OTC readiness for new product introductions across the region, including:

  • Customer and pricing setup

  • Order-to-bill readiness

  • Credit and compliance alignment

• Coordinate cross-functionally to ensure:

  • Launch timelines are met

  • No disruption to order capture, billing, or cash processes

• Identify and proactively resolve risks impacting launch execution or revenue realization

4. Regional GPL Governance & Change Control

• Act as the regional GPL authority for OTC, ensuring all changes align to global standards

• Provide formal decision support on change requests and enhancements, including:

  • Validation of business need and process alignment

  • Prevention of unnecessary customization

• Operate within global governance processes, ensuring:

  • Only value-driven, compliant changes are approved

• Act as a control gate for regional deviations, maintaining process integrity

5. Process Standardization & Operational Simplification

• Drive elimination of:

  • Local workarounds

  • Manual processes

  • Non-standard practices across markets

• Ensure consistent process execution across:

  • US vs Canada vs LATAM complexity

• Balance global standardization with pragmatic regional requirements

6. Performance Management & Operational Metrics

• Own and track regional OTC KPIs, including:

  • Cash collection / DSO

  • Order cycle time

  • Invoice accuracy

  • Dispute volumes and resolution time

• Drive corrective actions to address:

  • Service failures

  • Revenue leakage

  • Process inefficiencies

• Ensure visibility and transparency of performance to leadership

7. Cross-Functional & Regional Leadership

• Lead coordination across:

  • Commercial teams

  • Finance and Credit

  • Supply Chain and Logistics

  • Shared Services and BPO partners

• Act as the regional business lead for OTC in all programs and operational forums

• Support Australasia markets by:

  • Providing process expertise in time zone

  • Supporting escalation and transformation alignment

8. Change Execution & Adoption

• Drive operational adoption of new processes and systems, including:

  • Training alignment

  • Stakeholder engagement

  • Change readiness activities

• Ensure changes are fully embedded into operations, not just deployed

• Identify and mitigate resistance across regional teams

Basic Qualifications:

Bachelor's Degree and Twelve Experience

OR

Masters' Degree and Ten Experience

OR

PhD and Eight Years' Experience

Preferred Qualifications:

• 10+ years’ experience in Order-to-Cash, Finance Operations, or Commercial Operations

• Proven experience managing regional operations across Americas markets

• Strong track record delivering SAP transformation programs (S/4HANA preferred)

• Experience supporting product launches or commercial readiness activities

• Experience in regulated industries (pharma / life sciences) preferred

• Strong operational process leadership (execution-focused)

• Deep expertise in end-to-end OTC processes and dependencies

• Ability to operate across multiple markets and complexity levels

• Strong stakeholder management and escalation handling

• Data-driven mindset with a focus on performance improvement and outcomes

People Leader Accountabilities: 

• Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams. 

• Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose. 

• Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem. 

 

The salary range for this position is: $210,375.00 - $272,250.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

For jobs in the United States:

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance.

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.

NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT

Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the  legal duty to furnish information; or (d) otherwise protected by law.
 

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.