Who You Are

Do you love to problem solve issues for customers?  Do you enjoy working cross-functionally to manage projects that have a large impact on operational processes? How would you like to be part of a fast growing team with the ability to learn and develop new skills.

At Justworks, we’re united by shared goals and shared motivations. These are best summed up in our company values, which are reflected in our product and in our team. Read more here.

We’re helping people by providing them a world class benefits experience.  Our retirement plan is a rapidly growing program  at Justworks. Here you’ll have the opportunity to help manage the day-to-day operations, interface with our partners, and help make a difference on how our program operates.

Your Success Profile

What You Will Work On

• Execute day-to-day operations as part of the Justworks Benefit, including:
• Conduct recurring daily, weekly, monthly and quarterly audits of system data and data from our partners
• Oversee daily incoming and outgoing file feeds to ensure the timely sharing of data
• Collaborate with team leads to triage any system bug investigation and own end to end remediation with engineering
• Communicate with our partner to relay issues and findings of audits
• Maintain partner and internal partner SLAs
• Assist the Sr. Analyst with completing regular billing and invoicing of contributions for our Benefit Partners
• Work with internal stakeholders including Product, Engineering, Legal, and Finance and external stakeholders including Benefit Partners when necessary to resolve escalated issues
• Own or assist the Sr. Analyst with any system bug investigation and remediation
• Gather and analyze customer benefits data and other sensitive information, utilizing SQL, Excel, and proprietary systems
• Identify and resolve errors and pain points in benefits operations using creative technical solutions
• Assist with executing regular filings and/or any additional regulatory duties
• Work cross-functionally with internal teams to ensure systems and procedures are updated accordingly
• Track, analyze and report on regular KPIs
• Create various operational tools and dashboards as needed
• Partner with other team members on various project work as needed
• QA any member data as needed
• Identify pain points in benefit operations and work with our Product and Engineering teams to improve systems and resolve issues
• Assist the Sr. Analyst in coordinating system implementation of new benefits features with Product and Engineering teams

How You Will Do Your Work

As an Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.

Qualifications

• Minimum of 3 years experience in a similar role
• SQL knowledge required
• Strong written and verbal communication skills
• Extremely detail-oriented with great time management skills
• Experience working in a fast-paced, data-driven environment
• Experience working cross-functionally
• Strong analytical and data management skills
• Strong execution skills
• Tableau, Jira, Excel, and Confluence experience preferred
• Knowledge of Employer Sponsored Benefit Plans + 401(k) required
• Retirement certifications (RPF, QKA, etc) strongly preferred

The base wage range for this position based in the NYC-metro area is targeted at $91,000 to $110,000  per year.

The base wage range for this position based outside the NYC-metro area is is targeted at $85,000 to $103,000 per year.

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