Sr. Manager, NA Tech Business Dev, PPDX

The Pickup and Return Points (PARP) team manages Amazon's large-scale network of lockers and counters worldwide where customers can pick up their orders or process returns. PARP exists to serve Amazon customers through a network of pickup and return locations, in a way that improves transporter safety, reduces cost to serve, and enables incremental selection for Amazon - while making package handling effortless for customers, partners, and carriers. We accelerate adoption by driving customer awareness, conversion, retention, and partner satisfaction.
Amazon PARP is experiencing tremendous growth and transformation. We are scaling rapidly from $500MM+ in net savings in 2026 towards our ambitious goal of $1B by 2028. This is an exciting time to join PARP as we build a world-class delivery experience for customers through alternate delivery options across Commercial and Residential verticals. If you are passionate about reinventing the last mile and looking around corners for ways to serve customers, we want your help.
We seek a proven business leader to serve as Head of Hub PARP for North America - owning the end-to-end business strategy and P&L across the US, Canada, and Mexico. This executive combines deep experience in P&L management and network operations with the ability to influence senior decision makers at enterprise partners and critical stakeholders internally. They should demonstrate a track record of launching new products, building scalable mechanisms, and navigating complex cross-functional stakeholder environments while maintaining a sharp focus on customer experience and financial outcomes. The right leader will be inherently customer-obsessed, able to translate operational complexity into strategic clarity, and skilled at building and developing high-performing teams during periods of rapid expansion. Above all, they must embody the builder mentality that defines Amazon's culture - with the strategic vision to scale Hub PARP into its next phase of growth toward $1B in net savings.


Key job responsibilities

- Own and manage the North America Hub PARP program P&L, driving continued transformation and cost-to-serve optimization across the network toward $500MM+ in annual net savings
- Define and execute the multi-year vision, strategy, and operational plan to accelerate network growth, transportation savings, and new product adoption across the US, Canada, and Mexico
- Lead a large multi-disciplined organization, establishing a high-performance culture of ownership and excellence
- Cultivate and maintain trusted relationships with senior decision-makers at enterprise partners - understanding their business goals and delivering partnership models that unlock mutual growth
- Partner cross-functionally with Product, Tech, Quality, Finance, Legal, and Public Policy teams to launch and scale new customer-facing and transporter-facing products that drive incremental savings and improve customer experience
- Own the financial and quality performance of the network, defining and measuring key success metrics across customer experience, partner experience, and transporter experience
- Drive structured feedback loops from partners and field operations into product and engineering teams, ensuring real-world insights directly inform roadmap development and enterprise readiness
- Influence internal senior executives through clear, data-driven communication and strategic insight, leading high-stakes documents at the VP/SVP level to secure organizational alignment on investment cases and strategic priorities
- Hire, mentor, and develop leaders across the organization, fostering a culture of talent development with a strong track record of internal promotions and career growth


About the team

Amazon PARP is a worldwide network of pickup and return locations across the Commercial and Residential vertical. The program enables any business with a physical location or apartment building to offer secure package pickup and returns to customers. Our partners can select from various product solutions, including Lockers, Counters, and Apartment Lockers, to serve customers in their neighborhood or building.
Our North America team operates with significant autonomy and visibility, working at the intersection of customer experience, partner relationships, and last-mile economics. We're solving real logistics challenges at massive scale - from optimizing last mile package consolidation to launching entirely new product experiences that serve millions of customers and transporters. Our partners range from Fortune 500 retailers managing thousands of locations to local businesses serving their neighborhoods.
As we scale toward $1B in net savings, the strategies and mechanisms you establish become the foundation for how the program operates and grows. You'll work closely with Product, Tech, Quality, Finance, Legal, Public Policy, and other regional PARP teams to translate customer and partner needs into viable business solutions. This is an environment where ambiguity is normal, cross-functional collaboration is essential, and your ability to build trust across diverse stakeholder groups directly impacts our success.
- 10+ years of building and leading large teams and working in matrixed operating structures experience
- Knowledge of distribution networks and channel P&Ls
- Bachelor's degree or equivalent
- Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent
- Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent
- Experience negotiating VP-level contracts with channel partners and agencies
- Experience collaborating with cross-functional teams including Marketing, Product Management, Customer Service, Operations, Legal, Finance, and Senior Leadership - 5+ years of managing and developing high performance teams experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 193,700.00 - 262,000.00 USD annually