We anticipate the application window for this opening will close on - 10 Jun 2026

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

As part of the Medtronic Acute Care and Monitoring (ACM) business, the Customer Success Manager (CSM), supports the HealthCast™ intelligent patient manager portfolio as part of the HealthCast™ Services team. The CSM provides clinical leadership, planning, and oversight during the implementation phase. The focus of the role is working with clinicians to facilitate product implementation with best practices that include leading clinical workflow discussions, leading clinical education, and providing ongoing clinical support. The CSM is responsible for promoting and supporting customer adoption, utilization and retention. The CSM is the key partner helping our valued customers achieve their strategic objectives and derive maximum value from their investment. Additionally, the CSM supports communication between the customer and the ACM business ecosystem to include Sales, Product Management, Engineering, Services, Education, and others.

         

         

Responsibilities

•         You will support Clinical Discovery and Design sessions, with your assigned customers, to define clinical workflows that support their institutional needs using Medtronic™ products. You will orchestrate overall relationship with assigned clients, which will include, but is not limited to, driving adoption of the HealthCast™ Services portfolio, and facilitating retention. You will support smooth and successful implementation at training sessions and go-lives. 

 

•         The role requires you to cement yourself as a trusted/strategic advisor to your assigned customers and to demonstrate and promote the continued value of our products and services.

 

•         Overall, you will act as the voice of customer to advocate for solutions to meet their needs and address issues. This may include working with Medtronic ACM Technical Support, Product Management, Marketing, R & D, or other departments to cross-functionally and program-manage concerns.

 

 

Requirements

 

•         5+ years in a related function with direct customer advocacy and engagement experience in post-sales or services functions with healthcare experience

 

•         Since this role is essential to the ACM customer success initiative, you will have experience growing customer satisfaction, adoption, and retention.

 

•         Strong public speaking and excellent presentation skills.

 

•         Ability to drive continuous product value.

 

•         Willingness and ability to travel up to 30%.

 

•         Experience developing product use-cases and workflows with customers.

 

•         Serve as a strong teammate and a self-starter who seeks solutions.

 

•         Since this role is customer facing, you will possess exceptional verbal, written, social, presentation, and interpersonal skills.

 

•         Thrive in a multi-tasking environment and with the ability to adjust priorities, seek input and make decisions quickly while remaining analytical and retaining focus on details.

 

•         Technical and problem-solving skills coupled with the ability to guide and/or provide quick resolution to problems.

 

•         Prior experience conducting training or workshops for customers and discussing pros/cons of implementing various technologies and clearly explaining business value.

 

•         Experience in the enterprise software space.

 

 

Qualifications

•         EDUCATION REQUIRED: Bachelor’s Degree.  Advanced degree preferred.

•         EXPERIENCE REQUIRED: Registered Nurse or Respiratory Therapist.

•         High level of proficiency in MS Office applications and platforms required.

•         Ability to quickly learn and adopt new technology platforms.

 

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$134,400.00 - $201,600.00

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

 

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

 

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

 

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.