Software Engineer - Customer Systems, Information Systems & Technology (IS&T)

The Platform Services team is responsible for developing and overseeing global, business-critical applications within the Customer Engagement domain. Our enterprise solutions and services are utilized across a diverse range of consumers, encompassing Apple Services, Contact Centers, Mobile Carriers, Self-Service Customers, Repair Centers, Apple Depots, Enterprise, Apple stores, and Genius Bars. These applications are meticulously crafted to provide an exceptional sales and service experience to our valued customers.

In this role, you will utilize innovative techniques and collaborate effectively with cross-functional teams and business stakeholders throughout the development lifecycle. As a successful member of the team, you will become the domain champion, leading the design and architectural development of complex solutions that enhance the overall customer experience across various sales and service channels.

We’re looking for someone with the insight and the passion to bring complex features to life. You will be expected to dive in and take ownership of technology or problem space. You will be the expert and go-to person for your areas of ownership.

Participate in brainstorming sessions to gather/understand requirements
Perform high-level systems impact analysis for new initiatives
Implement prototype and/or verify concepts
Deliver Scalable, High-Quality, End-to-End Solutions in collaboration with senior architects, stakeholders, engineering, and cross-functional teams
Create High-level and Low-level design artifacts
Conduct architecture reviews and executive briefings for high-impact projects
Ensure proper requirement traceability and delivery during development and Integration Testing
Provide solution hand-off and training for the new features to Operations and Production Support teams
Work with other architects to standardize architectures and establish an architecture governance framework across the organization.
Develop product roadmaps and identify new use cases.
Navigate and execute in an environment of ambiguity and lead teams to the successful delivery of solutions
Manage multiple global efforts simultaneously

3+ years of Industry experience
Expertise in Java, Springboot, Kubernetes, Docker, Kafka, Object Oriented Programming
Hands-on with one or more cloud platforms and managed services
BS/BA degree or equivalent technical experience

Exceptional software engineering background with an outstanding body of work demonstrating experience in software development, solution architecture, and product management
Hands-on experience in architecting and developing event-based, distributed, highly available systems
Deep knowledge of developing and managing enterprise-level technology at a global scale
Experienced with Micro-services, CI/CD, and Container orchestration
Excellent communication skills and attention to detail for documenting and reviewing designs
Excellent problem-solving and analytical skills
Excellent leadership and influencing skills
Effective presentation, oral, and written business communication skills with various audiences and levels
Knowledge of machine learning fundamentals

Imagine what you can do here at Apple!
Apple is a place where extraordinary people gather to do their best work. We believe hard work, creativity, and innovation fuel the ultimate customer experience. Each customer engagement is an opportunity to delight, engage, and inspire – and by focusing on the smallest details, we can make a big impact on our customers.
The Platform Services team at Apple is seeking a Solution Architect who demonstrates exceptional expertise and unwavering commitment to delivering outstanding results. The ideal candidate is an energetic professional with a deep understanding of enterprise systems, excellent technical skills, outstanding communication abilities, a passion for innovation, and the capacity to challenge conventional thinking.
If you are highly motivated and passionate about solving complex problems, fostering innovation, and developing critical cross-functional products in a fast-paced, collaborative environment, this role is for you!
Come, join us to do the best work of your life with a talented group of people. Bring your passion and dedication to the job, and there’s no telling what you could accomplish!

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $147,400 and $220,900, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.