Global Managed Service Program Lead

THE ROLE

We are seeking a strategic and execution-oriented leader to own Everpure’s global Managed Service Program — end to end. This role is responsible for designing how the managed service motion operates within the Everpure partner ecosystem and then making that design real. You will own not just the strategy, but the outcomes.

The Managed Service Program is defined by the sales motion, not by partner type. This role owns the program for how any partner — regardless of their business model — sells through a managed service motion, including the requirements, tiers, and benefits of doing so. As the Global Managed Service Program Lead, you will define the structure, economics, and operating model for the managed service motion, maintain the multi-year roadmap, and be fully accountable for designing the program, driving its operationalization, ensuring field adoption, and measuring its effectiveness. As managed service motions increasingly shape how customers consume and renew technology, this role carries direct responsibility for ensuring Everpure’s managed service offer is differentiated, profitable, and built to scale. Strategy without execution is not enough in this role.

Relationship management in the field is owned by Partner Account Managers (PAMs), who report into the GPO Theater Leaders; this role partners closely with those PAMs and Theater Leaders but does not carry direct relationship ownership.

You will operate within the overall Global Partner Program Center of Excellence and as part of a coordinated system, not an independent program. You will translate strategy into a program that works in the field and delivers measurable outcomes. You will work closely with PAMs, GPO Theater Leaders, Partner Sales Managers (PSMs), Finance, Channel Ops, Marketing, Enablement, and Sales leadership to ensure the program reflects how partners sell, deliver, and scale through the managed service motion — and that it drives the behaviors aligned to Everpure’s growth priorities.

WHAT YOU'LL DO

Managed Service Program Strategy and Design

• Define, own, and continuously evolve the global managed service program — including tiers, requirements, competencies, and benefits for partners selling through the managed service motion
• Maintain the multi-year roadmap for Everpure’s managed service route-to-market, anticipating how consumption models, recurring-revenue motions, and partner economics will evolve
• Tailor program structure to reflect the unique economics and dynamics of the managed service motion, including subscription, consumption, and as-a-service delivery models, while maintaining consistency with global program standards
• Conduct competitive analyses to ensure the Everpure managed service program remains differentiated and compelling in the market
• Document current-state vs. future-state program design and maintain a clear roadmap of improvements and investments

Program Economics and Partner Value

• Define, execute, and optimize managed service economic models and incentives within the overall investment strategy, including customized partner investment frameworks for top-performing partners in the managed service motion
• Define customized partner investment frameworks with clear milestones and measurable outcomes tied to partner performance and Everpure business priorities
• Ensure incentive structures reward higher-value contributions including advanced services, solution selling, recurring-revenue growth, and platform adoption
• Maintain a strong command of pricing and discount structures to ensure alignment with the broader partner program and overall investment discipline

Program Operationalization and Launch Readiness

• Own end-to-end operationalization of managed service program elements — not just the design, but the delivery
• Partner cross-functionally with Channel Ops, IT, Finance, Enablement, and Marketing to ensure systems, processes, tools, and content are ready before any program change goes live
• Drive launch readiness for the managed service program: documentation, communications, enablement assets, and internal alignment must be complete and confirmed prior to launch
• Establish and maintain a single source of truth for managed service program requirements, policies, and documentation

Governance, Compliance, and Performance

• Define and track success criteria, metrics, and KPIs to measure program effectiveness and partner performance within the managed service motion
• Use performance data to continuously improve program design and investment decisions, and serve as the primary voice on managed service program performance and strategic insight to the Director, Partner Program
• Participate in governance reviews and cross-program coordination within the Global Partner Program Center of Excellence
• Partner with the Program Governance & Compliance Lead to ensure adherence to program policies, and escalate exception requests through the defined governance process

Field Alignment and Adoption 

• Serve as the primary program point of contact for PAMs, GPO Theater Leaders, and PSMs supporting the managed service motion — providing the frameworks, policies, and tools that enable them to manage partner relationships effectively
• Gather and synthesize field and partner feedback to continuously inform managed service program evolution
• Drive partner and field adoption of program elements and ensure the program is understood, actionable, and impactful in real-world execution.

Field and Partner Engagement 

• Collaborate closely with the GPO Field team to support the development of managed service partnerships that differentiate Everpure and expand its market reach.
• Gather partner feedback to inform product roadmap, pricing, and marketing strategies.
• Build and support high-performance partner programs that generate pipeline, accelerate managed service opportunities, and drive incremental revenue through Managed Services Provider partnerships.
• Represent Pure’s value proposition to both business and technical stakeholders within the MSP ecosystem.
• Coach internal field and partner teams on best practices for engaging, positioning, and co-selling with MSPs, driving alignment between Pure direct sales and the MSP ecosystem.

Cross-Functional Alignment

• Serve as the primary managed service program point of contact across Sales, Finance, Channel Ops, Marketing, Legal, and Enablement
• Align stakeholders on managed service program priorities, tradeoffs, and decisions, and simplify complex requirements into clear direction for execution
• We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

• 10+ years of experience in partner programs, channel strategy, or go-to-market roles within a technology company, with significant depth in managed service routes-to-market
• Proven track record of designing and operationalizing managed service or channel programs that deliver measurable business outcomes
• Deep understanding of managed service go-to-market motions and economics, including recurring-revenue and consumption models, services delivery, pricing, discounting, and incentives
• Experience building and optimizing incentive structures (rebates, rewards, customized partner investment frameworks) with clear ROI outcomes
• Demonstrated ability to own both strategy and execution — this role requires you to think and do
• Strong analytical skills with the ability to evaluate program performance and drive data-informed decisions
• Ability to influence cross-functional stakeholders across Sales, Finance, Operations, Marketing, Legal, and Enablement
• Strong communication skills with the ability to clearly articulate program requirements and drive alignment
• Experience working closely with field-facing teams (PAMs, Theater Leaders, PSMs) to design programs that enable effective partner engagement, with a clear understanding of the distinction between program ownership and relationship management
• Ability to operate effectively in a fast-paced, evolving environment and manage competing priorities without losing execution momentum
• Proven experience aligning field stakeholders and Managed Service Providers around joint account planning, partner-led sales motions, and revenue-generating programs that accelerate opportunity progression and expand managed service growth.
• Demonstrated ability to work effectively with sales-facing and partner-facing teams to influence go-to-market execution, support pipeline development, and drive revenue growth through managed service motions.