The Sr. Program Manager for Integrated Delivery reports within the AbbVie Patient Services Organization. This role will report to the Director, Project/Program Management. This role will support the AbbVie Patient Services PACT Care Model program launches and optimization initiatives and is responsible for strategic planning and execution excellence through governance and project management for their dedicated Therapeutic Brand Unit (TBU). This position enables organizational alignment, program management, program management maturity, and stakeholder management.
Integrated Delivery is APS's execution hub for key initiatives/cross functional priorities — making programs run reliably, reducing risk, and keeping every initiative tied directly to APS strategy.
Program Management:
- Drive end-to-end project delivery by creating and managing project plans and timelines, holding cross-functional teams accountable, and driving stakeholder communication
- Facilitate regular project or PACT meetings and reviews, inclusive of PACT priorities; reporting status to leadership and stakeholders
- Drive action plans to address issues and risks, maintain accurate documentation, and lead project closeout
- Understands AbbVie Patient Services strategic priorities and leads PACT to design and develop executional plans.
- Promotes accountability and depth of planning among programs and PACTs and operational execution members.
- Elevate strategic areas of decision making and alignment, as well as any executional risk to the ASP SLT
- Actively leads PACT programs and resource alignment to a defined work approach.
- Ensure PACT tracks and reports established KPI’s and communicate adherence to policies, processes, and requirements.
- Partner with Franchise Director and Strategy Director in planning and execution of APS priorities.
- Provide direction to program team to ensure programs meet organizational goals.
- Manage the program management methodology process, lead programs, and direct others on program teams to complete activities on-time, on budget, while delivering the value expected.
- Assess when a program is off track and outline corrective action plan to address.
- Establish and facilitate program management governance oversight.
- Track and report established program KPI’s and communicate adherence to policies, processes, and requirements.
- Create integrated program roadmaps that identify dependencies and manage constraints.
- Anticipate when a program or project will be off-track and guide teams through corrective action to regain alignment with program or project goals.
- Drive executional and operational excellence by leading program management across integrated, matrixed teams
- Lead and guide the program teams to develop wholistic project plans supporting teams from program discovery through optimization.
- Proactively prepare and manage agenda, scope, schedule, budget, escalate issues/risks, and monitor teams’ effectiveness and progress.
- Create robust, integrated project plans including identifying dependencies and elevating issues and risks.
Governance and Leadership:
- Manage programs through a defined work approach, manage dependencies across programs and create, maintain, and improve a decision framework.
- Provide feedback and recommendations to enhance the governance framework.
- Lead and be accountable for the performance of the launch team in delivery of Patient Services business programs.
- Assure program teams are leveraging the established APS processes and guidelines defined by SIPG team.
- Assure program teams can track, and report established quality KPI’s and adhere to program health checks defined by SIPG Team.
Strategic Planning & Execution:
- Drive executional excellence by leading program management, proactively managing meeting agendas, escalating risks, and monitoring team effectiveness / progress.
- Identify opportunities to enhance business objectives related to the TBU and PACT and leads teams to decisions through strong business acumen and critical thinking.
- Anticipate future program and project activities, ensuring people and financial resources are appropriately aligned.
- Leads operational annual planning activities at the PACT level; sets expectations & influence decisions to maintain good partnerships.
- Partner with TBU / Franchise Director to define and lead the operational PACT annual brand planning and launch planning processes.
- Prioritize PACT activities in alignment with annual AbbVie Patient Services goals and objectives.
Program Management Maturity:
- Provide feedback and recommendations to evolve program management practices, including process controls and metrics, change management, and work process evaluation.
- Execute programs per the launch playbook, including: status reports (executive and team), RAID log, RACI, resource allocation (Staffing plans).
- Role model for enterprise values, standards, and ways of working for the PACTs and PACT Program Management Team.
- Demonstrate appropriate engagement with stakeholders providing awareness to critical programs supported.
Organizational Contributions:
- Support and sometimes lead adoption readiness, enterprise integration, transition planning, and vendor management initiatives internal to Integrated Delivery and the roll-up to Design & Delivery.
- Lead initiatives that drive APS’ organizational strategy and priorities
- Contribute to and lead continuous improvement processes by giving feedback on policies, tools, processes, and procedures.
- Position requires bachelor’s degree and relevant experience. MBA, Project Management Professional certification and work experience in the pharmaceutical industry preferred.
- Senior PM: 5-7+ years of program management and program governance experience
- This role requires strong organizational skills, strategic thinking, problem-solving skills, program management capabilities, financial management capabilities and an in-depth understanding of the patient services and pharmaceutical business.
- The position requires human relations and administrative skills necessary to establish and maintain effective working relationships with team members, co-leaders and leadership in Commercial, Business Technology Services, Legal, Office of Ethics and Compliance, Manufacturing Operations, Global Medical Affairs, Promotions, Brand teams, and Global Patient Services.
- Conflict resolution skills including persuasive management techniques required.
- Excellent verbal, written, presentation and interpersonal skills required. Ability to communicate concepts and problems in terms that are understandable to all levels of the organization, including C-Suite.
- Experience to manage teams of at least 5-10 resources with a resource mix of managers, employees, matrixed teams, virtual teams, contractors and managed service providers.
- Proven ability to drive outstanding team performance and engagement motivating, energizing and inspiring team members.
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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