at Abbott
Location
United States - California - Alameda
Compensation
$219k–$437k USD
Type
full time
Posted
2 days ago
Market range · function + seniority
p25 · target · p75 · n=85
Posted $437k · well above market
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Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists
The Opportunity
Oversee the global customer experience (CX) vision, strategy, planning, insights and customer service operations and develop best-in-class customer experience standards in the division. As a senior member of the Abbott Diabetes Care (ADC) Global Strategic Marketing (GSM) leadership team reporting to the DVP Global Strategic Marketing, the Senior Director of Global of CX will identify and create global programs to improve customer experience and reduce costs. Develop and implement ADC’s global customer experience strategy to deliver a seamless customer experience across all stages and touchpoints in the customer journey leading to increased customer acquisition, retention, loyalty, and profitability. Lead and hold the organization accountable to a customer-centric culture. Drive standardization and harmonization of tools and processes globally (Global-Area-Country).
Business Outcomes:
What You’ll Work On
Key Business Challenges:
Minimum Qualifications
Preferred Qualifications
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal
The base pay for this position is
$218,700.00 – $437,300.00In specific locations, the pay range may vary from the range posted.
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
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