Manager, Revenue Operations

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Marketing

Job Sub Function:

Marketing Insights & Analytics

Job Category:

Professional

All Job Posting Locations:

Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech.

We are searching for the best talent for a Manager, Revenue Operations. The role is based on either the campus in Warsaw, IN or West Chester, PA.

Purpose: The Manager, Revenue Operations, leads the operational activities and team responsible for contract lifecycle, renewals, billing compliance, and analytics focused on return on capital investment for the Joint Reconstruction & VELYS Digital Surgery Platform (VHN & VRAS). This role partners closely with various Commercial teams including: Sales, Marketing, Contract Management, Legal/HCC, Demand Management, and Customer Service to ensure accurate contracting, timely renewals, and data-driven decision making. The manager owns process design, system integrity, performance reporting, and continuous improvement while mentoring staff and driving cross-functional alignment.

As a member of Joint Reconstruction, Commercial Enablement, you’ll be at the heart of delivering an integrated, cross-functional recommendation that optimizes resources, drives compliance and creates value across the organization. You’ll focus on providing PMO style support to Compliance and asset management reporting.

You will be responsible for:

VELYS Digital Surgery

• Lead and manage the team that monitors contact expirations, software renewals (VHN & VRAS, Kincise 2), and billing plans; ensure timely execution and escalation when required.
• Own end-to-end contracting and billing compliance for capital equipment across the VELYS portfolio in partnership with Sales Managers, Contract Management, HCC/Legal, Service & Repair, and Customer Service.
• Maintain and govern master contract and billing repositories for all VELYS products; ensure information is accurate, auditable, and available via PowerBI for stakeholders.
• Act as the primary compliance liaison for assigned transformation initiatives, ensuring early engagement and integration of compliance requirements into program planning and delivery.
• Proactively identify new insights to support business decisions and sales operation’s needs, including system enhancements, process improvements and other activities.
• Maintain VRAS and VHN SOP’s
• Ensure 100% compliance within our VELYS Digital Surgery Platform

Joint Reconstruction Return on Capital Investment

• Produce, present the monthly summaries, and other executive-level reports to leadership; translate operational data into actionable insights and recommendations.
• Manage ad-hoc analytic projects and cross-functional programs that support business strategy and sales operations objectives.
• Partner with teams from Demand Management, Marketing and Sales to provide and evaluate recommendations for management of the existing fleet of assets.
• Drive continuous improvement initiatives — including system enhancements, SOP updates, and process redesigns — to increase efficiency, reduce errors, and improve customer experience.
• Develop and maintain KPI tracking for return on investment for existing and new assets. 
• Act as the central liaison for reporting operations to solicit needs, prioritize initiatives, and align on next-up activities.
• Provide functional leadership: hire, develop, and mentor team members; facilitate knowledge transfer across departments and Operating Companies.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes, and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Required Skills & Experience:

• A minimum education bachelor’s degree in Business, Marketing, Economics or Finance.
• A minimum 5 years’ experience in Medical Devices industry

• Strong business knowledge and acumen is required
• Fluent English
• Requires strong communication, organizational and analytical skills  

Preferred Skills & Experience:

• Health Care Compliance, Regulatory Affairs, and Compliance Experience in the Medical Device industry 
• Ability to manage conflicts in an open and constructive manner  
• Able to work effectively also under time pressure  
• Proven track record in delivering results, self-starter and ability to manage complexity.
• Ability to work independently and in a detailed manner. Resilient and hands on 
• Demonstrated PowerBI literacy

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

#LI-VY1

#Hybrid

#DePuySynthesCareers

Required Skills:

 

 

Preferred Skills:

Marketing Insights, Market Knowledge, Process Improvements, Standard Operating Procedure (SOP), Strategic Thinking, Technical Credibility

 

 

The anticipated base pay range for this position is :

$102,000.00 - $177,100.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits