at Google
Location
New York, NY, USA; Los Angeles, CA, USA; San Bruno, CA, USA
Compensation
$136k–$197k USD
Type
full time
Posted
Yesterday
Market range · company + function + seniority
p25 · target · p75 · n=170
Posted $197k · in the market band
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As a Learning Designer for Knowledge and Training within YouTube’s Scaled Communications and Escalations team, you will own the end-to-end strategy, design, and implementation of our internal knowledge base systems and operational training programs for our 24/7 Global Escalation Management Operation; this operation manages YouTube’s highest priority brand reputation and user safety issues requiring time-sensitive de-escalation. In this multifaceted role, you will ensure our global teams are equipped with a knowledge platform and intuitive and effective training programs to manage YouTube’s most sensitive escalations effectively.
By blending expertise in instructional design, knowledge management, and content strategy, you will personally design, write, and scale a user-centric, accurate, and impactful learning ecosystem, and use AI to supercharge your efficiency and uplevel your deliverables. You will translate technical and high-stakes risk mitigation workflows into easily digestible and thoughtfully designed knowledge articles and trainings, optimize content structure for knowledge absorption, and measure the direct impact of your initiatives on operational efficiency. Beyond traditional learning design, you will have a keen operational eye capable of analyzing, building, and refining the actual incident management workflows, routing logic, and standard operating procedures (SOPs) that power crisis response.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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