Senior Manager, Technical Account Management (TAM)

Senior Manager, Technical Account Management (TAM) Level: Senior Manager

Be part of the team that defends the networks the world depends on Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach. 

By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.

As the Sr. Manager of Technical Account Management (TAM), you will direct the execution, strategy, and operational objectives of our global TAM organization, ensuring our most critical enterprise customers successfully leverage Corelight’s evidence-driven insights. Leading a world-class, multi-regional team of highly technical professionals and senior individual contributors, you will establish frameworks that bridge the gap between our cutting-edge network detection technology and elite defenders. By governing global product adoption strategies, refining department-wide operational methodologies, and aligning with cross-functional executive leadership, you will serve as a key catalyst in Corelight's continued hyper-growth.

Specific Responsibilities:

• Work closely with the Customer Success Managers: TAM's partner with the customer success managers to give our customer the best possible experience.
• Direct and Scale the Global Function: Manage, mentor, and develop a worldwide team of Technical Account Managers and senior individual contributors, establishing operational objectives, engineering career pathways, and cultivating a culture of technical excellence.
• Architect Product Adoption & Retention Frameworks: Design and drive global, proactive strategies to maximize product adoption, establish corporate best-practice guidelines, and systematically mitigate customer churn risk across the enterprise portfolio.
• Drive Executive Cross-Functional Alignment: Partner closely with Sales leadership, Engineering, Product Management, and Marketing to advocate for systemic customer needs, influence product roadmaps, and align departmental initiatives with broader corporate objectives.
• Govern Operational & Process Optimization: Establish and refine global operational metrics, resource allocation frameworks, and tracking methodologies to improve overall organizational visibility, capacity planning, and team efficiency.
• Resolve High-Stakes Systemic Escalations: Act as the definitive escalation point for complex technical challenges and high-priority customer satisfaction issues, orchestrating cross-departmental resources to achieve rapid and long-term resolution.
• Maintain Enterprise Technical Ecosystem Expertise: Maintain a comprehensive understanding of Corelight offerings and broad industry trends, ensuring the team remains deeply integrated with adjacent enterprise technologies like SIEMs, SOAR tools, and major cloud providers.

Knowledge/Skills/Abilities needed to be successful:

• Experience People Manager: Ability to manage the workload, issues and communication styles of technical personalities.
• Strategic & Executive Communication: Exceptional capability to translate highly complex technical concepts into clear, persuasive strategic summaries for both deep technical experts and executive-level stakeholders.
• Enterprise Advisory & Governance Mindset: Extensive experience working directly with strategic enterprise customers at a consultative level, establishing deep corporate trust, governance structures, and long-term partnerships.
• Data-Driven Operational Leadership: Highly adept at developing, analyzing, and leveraging advanced performance metrics (KPIs/OKRs) to formulate global team strategies, optimize resource planning, and demonstrate quantifiable value to executives.
• Organizational Agility & Change Management: Outstanding organizational, resource scheduling, and change-management skills with a proven ability to direct operations in a fluid, collaborative, and fast-paced environment.
• Mission-Driven Leadership: Deeply passionate about cybersecurity, empowering enterprise network defense, and fostering an inclusive, low-ego, and diverse global team culture.

Qualifications/Requirements:

• 10+ years of experience in customer success, technical account management, or technical leadership within an enterprise software environment, with 5+ years of direct people management experience overseeing global or multi-regional technical teams.
• 5+ years of direct experience in Technical Account Management, Systems/Sales Engineering, or advanced Enterprise Technical Support.
• Demonstrated success leveraging industry-standard customer success and CRM platforms (e.g., Salesforce, Gainsight, Client Success) to build forecasting models and track organizational health.
• 6+ years of experience in the cybersecurity industry is highly preferred.
• Education: A degree in Computer Science, Cybersecurity, or a related technical field (or equivalent practical experience).

Why Join Us?

Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry. Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.

We are looking forward to meeting you. Check us out at www.corelight.com