Tech Ops Support Specialist- Shockwave

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technology Operations Support

Job Category:

Scientific/Technology

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

Johnson & Johnson is hiring for a Tech Ops Support Specialist- Shockwave Medical to join our team located in Santa Clara, CA (hybrid).

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Ready to join a team that’s pioneering the development and commercialization of Intravascular Lithotripsy (IVL) to treat complex calcified cardiovascular disease. Our Shockwave Medical portfolio aims to establish a new standard of care for medical device treatment of atherosclerotic cardiovascular disease through its differentiated and proprietary local delivery of sonic pressure waves for the treatment of calcified plaque.

Role Summary

The Tech Ops Support Specialist is an early-career technical role responsible for day-to-day support of on-site technology services that enable manufacturing operations. Working closely with the Site Delivery Lead, Engineering, and the Site Support Team, this role helps deliver reliable, secure, and cost-effective support for infrastructure, field devices, and standard manufacturing products. The specialist will learn and contribute to service requests, incident response, preventive maintenance, vendor coordination, and documentation to support audit and validation needs.

Key Responsibilities

• Provide first- and second-line technical support for site infrastructure and manufacturing devices (MLL PCs, network, printers, scanners, RF guns, PCs, local storage).
• Respond to incidents, perform initial troubleshooting, escalate appropriately, and assist with corrective actions and follow-up.
• Assist with preventive maintenance tasks and basic lifecycle activities for local equipment and systems.
• Support setup, configuration, and maintenance of endpoints and local peripherals used on the plant floor.
• Support TS (technical services) application basics, escalate application issues, and help coordinate with central TS/application teams.
• Maintain accurate logs, incident records, and local documentation for processes, validation, and audits.
• Participate in small project tasks and change requests; support Agile ways of working where applicable.
• Coordinate with third-party vendors for service requests and onsite repairs under guidance from the Site Delivery Lead.
• Assist in business continuity and disaster recovery readiness activities and scheduled maintenance windows.
• Contribute to basic operational dashboards and metrics tracking (SLA adherence, incident counts, MTTR).

Required Qualifications

• 2+ years of experience in IT support, service desk, field services, or manufacturing IT/OT support.
• Associate or Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent hands-on experience.
• Practical knowledge of Windows OS, basic Linux exposure preferred.
• Basic networking knowledge (TCP/IP, Wi‑Fi, switches, VLANs) and familiarity with endpoint management.
• Experience or exposure to troubleshooting printers, barcode scanners, RF devices, and PC hardware.
• Good verbal and written communication skills; able to create clear incident notes and basic technical documentation.
• Willingness to work occasional off-hours for incidents or maintenance windows and to be present on the plant floor.

Desired Certifications & Skills

• ITIL Foundation or interest in obtaining it.
• CompTIA A+ or Network+ is a plus.
• Familiarity with storage concepts, virtualization basics, or cloud fundamentals is helpful.
• Basic understanding of manufacturing systems (MES interfaces, RF workflows) is an advantage.
• Strong problem-solving mindset and eagerness to learn RCA facilitation.
• Team player with ability to follow processes and escalate when required.

Working Relationships

• Direct: Site Delivery Lead, Site Support Team, local TS resources.
• Cross-functional: Site Leader, Operations, Automation (OT), Facilities, Quality, Procurement, Security, Finance.
• External: Third-party vendors and on-site field service partners.

Other

• This hybrid role requires a minimum of three onsite days per week and a visible plant-floor presence to support operations.
• Opportunity for career growth into senior TS, field services, or technical delivery roles with demonstrated performance and learning.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

 

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center  (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

Required Skills:

 

 

Preferred Skills:

 

 

The anticipated base pay range for this position is :

$62,000.00 - $100,050.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits