Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Job Description
Technical Service Specialist, this position is for the medical devices, Cardiac Rhythm Management division, based in Arecibo, Puerto Rico.
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of.
Health Insurance (starting on Day 1 of employment), Savings Plan (401K) with company match, Life insurance for you and your spouse/children, Short Term Disability, Long Term Disability, Education Assistance, Employee Assistance Program, Vacation, Sick, Personal Days.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position is based in Arecibo, Puerto Rico. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats. The position is on-site in Arecibo, with a schedule of 9:00 a.m. to 6:00 p.m. or 10:00 a.m. to 7:00 p.m, Monday to Friday.
As the Technical Service Specialist provides independent clinical and technical support in response to inquiries from physicians, health care professionals, patients, and field staff using professional knowledge and judgment. Assure timely response and closed loop follow-up to clinicians, patients and company representatives by phone and/or email.
What You’ll Do
• Field questions and documents all contacts via an approved tracking system per department SOP/DWIs, including Field Contact Reports
• Acquires the necessary CRM training and experience to function as a Tech Service Specialist. Experience is gained through reading, attending courses/classes, and shadowing other Technical Service agents.
• Remains current on developments in the field(s) of expertise, applicable regulatory requirements, and restrictions, and knowledge of the company’s products, markets, policies, and objectives, as well as industry trends.
• Under the direction of a mentor, observes device implant and follow-up procedures.
•Works additional hours, days, or schedules (including other shifts, weekends, and/or holidays), if directed.
Required Qualifications
Bachelor's Degree (± 16 years) preferably Electronic/Biomedical/Biology/Engineering or related field.
Minimum of 1 year of experience supporting highly technical medical devices in an office-based environment through phone, email, and text communication, with proven ability to assess, troubleshoot, and provide effective solutions.
Excellent written and verbal communication skills, paired with strong interpersonal and organizational abilities, as well as proven technical troubleshooting skills and foundational knowledge of electronics.
Language Proficiency English Expert Spanish Expert.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$45,000.00 – $89,800.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
CRM Cardiac Rhythm Management
LOCATION:
Puerto Rico > Arecibo : Santana Industrial Park Interior Lot A, Road #2, Km 67.5
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf