Sr. Manager Field & Customer Solutions

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Customer Success Management

Job Category:

Professional

All Job Posting Locations:

Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

DePuy Synthes is recruiting for a Sr. Manager, Field & Customer Solutions to join our team in West Chester, PA; Raritan, NJ; Raynham, MA; Warsaw, IN; Palm Beach Gardens, FL.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Purpose:

The Senior Manager, Field and Customer Solutions (F&CS) is a high‑impact field-based role supporting DePuy Synthes Supply Chain organization that partners with the Commercial and Field Sales organizations to deploy and support the Advance Case Management (ACM) solution with surgeons and provider sites.  ACM is a digital solution that enables efficient pre-op planning and case coordination for orthopedic surgeries through the use of AI and traditional templating to deliver operational, commercial and customer benefits. 

Key Responsibilities:

• Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets.  Presents ACM to various customer stakeholders including surgeons, C-suite executives, IT, and administrative staff
• Leads the deployment of ACM with customers within assigned regions.  This includes remote and onsite activities and training. Achieves annual site and surgeon deployment goals 
• Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise
• Drives awareness and education of ACM to key Commercial and Field Sales leaders in order to drive customer engagement.  This may include leading and participating in professional/commercial education courses, labs and industry conferences 
• Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC in order to meet implementation timelines and goals
• Builds relationships and interfaces regularly with Area VPs, Regional Managers, Distributor Principles, Sales Consultants and Commercial Platform teams to support ACM and business goals 
• Works closely with the F&CS Operations and Platform teams to provide input, feedback, and insights on marketing materials, implementation process, reporting needs, and tools
• Supports the development and management of other digital solutions and participates in other company projects and initiatives as required

Required Qualifications:

• Bachelor’s degree is required; graduate degree preferred
• A minimum of eight (8) years of relevant professional work experience 
• Experience in Sales, Marketing, Supply Chain, Finance, Digital Health or Engineering
• Strong collaboration, partnering, and negotiation skills
• Demonstrated ability to work independently with strong planning and organizational skills

Preferred Qualifications:

• Healthcare industry/environment experience
• Orthopaedic sales or marketing experience
• Knowledge of orthopaedic products
• People management experience
• Experience with managing EMR/EHR integrations

May require up to 25% domestic travel to other locations and sites. 

Preferred Skills:

Coaching, Compliance Management, Cross-Functional Collaboration, Customer Acquisition Strategy, Customer Centricity, Customer Relationship Management (CRM), Customer Retentions, Customer Success Management (CSM), Fact-Based Decision Making, Inclusive Leadership, Leadership, Performance Measurement, Process Improvements, Productivity Planning, Relationship Building, Sales Enablement, Sales Support, Workflow Analysis

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

Required Skills:

 

 

Preferred Skills:

Consulting, Critical Thinking, Cross-Functional Collaboration, Customer Acquisition Strategy, Customer Centricity, Customer Journey Mapping, Customer Relationship Management (CRM), Customer Retentions, Customer Success Management (CSM), Fact-Based Decision Making, Mentorship, Organizing, Performance Measurement, Relationship Building, Sales Enablement, Sales Support, Technical Credibility

 

 

The anticipated base pay range for this position is :

$122,000.00 - $212,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Please use the following language:

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits



This position is eligible to participate in the Company’s long-term incentive program.



Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year