Sr Mgr, Q&C Strat & Org Engagement

Sr. Manager, Q&C Strategy and Organization Engagement

Role summary

The Sr. Manager, Q&C Strategy and Organizational Engagement shapes and drives enterprise-wide enablement of the Quality & Compliance (Q&C) strategy, ensuring priorities are understood, owned, and operationalized across the organization. This role partners closely with the Chief Quality Officer (CQO), Q&C Leadership Team (QCLT), and sector and functional leaders to orchestrate how strategy is activated – aligning leadership forums, engagement mechanisms, and enterprise narratives to priority outcomes. Reporting to the Sr. Director, Strategic Insights & Performance Management, this role serves as a strategic integrator across leadership, operating rhythms, and engagement levers to drive enterprise alignment, adoption, and sustained impact

Key responsibilities

Q&C Strategic content and narrative creation

• Develop and maintain compelling narratives and presentations that enable dissemination of Q&C strategy into clear context, priorities, and actions for Q&C leaders and employees

• Identify and amplify stories, impact, and success examples that demonstrate rigorous quality processes and cultural commitment

• Identifying internal & external forums to amplify Q&C strategy & impact and shaping narratives for identified forums

• Identify, maintain, and manage vendor relationships for Q&C engagement support, ensuring effective and cost competitive delivery of services for design, visualization, video production, event management, executive narratives, etc.

• Shape and steward the enterprise narrative for Q&C strategy, ensuring clarity around priorities, trade-offs, and leadership expectations and translate strategic intent into enterprise-level direction by aligning narratives with operating reality and leadership decisions

• Identify moments where narrative intervention is required to accelerate alignment and execution and elevate outcomes, proof points, and success examples that reinforce rigorous quality execution and cultural accountability

Q&C organizational engagement

• Lead organizational-wide engagement and messaging / narrative implementation of Q&C initiatives: design engagement strategies and craft narratives that educate, align, and mobilize leaders and teams for Q&C priority initiatives

• Identify and maintain effective mediums, channels, and cadence for internal organizational engagement (e.g., Viva Engage), internal J&J engagement (e.g., home page stories, videos), and external stakeholder engagement

CQO / Q&C Leadership engagement support

• Support CQO and Q&C leaders with operationalizing internal engagement events (e.g., Townhalls, site visits, Quality Month, and other broad org-wide initiatives), including leading planning, promoting, and facilitating key events throughout the annual calendar

• Support CQO with content and narrative development as needed throughout the year for presentations, speeches, event appearances, written materials, etc.

• Serve as a strategic thought partner to the CQO and QCLT, architecting leadership engagements to reinforce strategy and accountability, anticipating strategic and regulatory inflection points, and shaping executive-level narratives as strategic instruments

Effectiveness, continuous improvement, and collaboration

• Establish metrics and reporting frameworks to measure engagement effectiveness, identify opportunities, and drive continuous improvement in adoption and outcomes

• Identify and pilot efficiencies leveraging new digital and AI solutions to disrupt traditional methods of leadership narrative development and employee engagement

• Create templates and playbooks that distill best practices and simplify future execution of similar projects or events

• Support other responsibilities, projects, and deliverables across Strategic Insights and Performance Management team as dynamically required, potentially with limited possible advanced planning

Qualifications

Required

• Bachelor’s degree with strong academic credentials

• Minimum of 7 years of relevant experience in consulting, internal strategy, and/or corporate communications with demonstrated progression

• Proven track record drafting enterprise messaging, leader talking points / scripts / narratives, employee engagement campaigns, or equivalent narrative-focused deliverables

• Excellent communication skills, including the ability to synthesize complex information, frame decisions, and deliver executive-ready storylines and materials

• Experience with and deep knowledge of vendor landscape for design, visualization, video production, event management, executive narratives, etc.

• Demonstrated experience identifying and implementing digital, analytics, AI enablement

• Demonstrated effectiveness and impact working closely with senior leadership (VP+) of large corporations

• Advanced knowledge of / experience with PowerPoint, Excel, Viva Engage, and other software / tools for corporate employee engagement and measurement

Preferred

• Exceptional project/program management skills with demonstrated results executing engagement / narrative development campaigns

• Ability to work effectively and independently in a dynamic, ambiguous environment while managing multiple priorities with strong attention to detail and deadlines

• Fast learner with intellectual curiosity and collaborative mindset open to new ways of working, learning, coaching, feedback, and sharing of knowledge across a fast-paced, high-demand, execution-oriented team