Director, Transformation Office - AI Next Frontiers in Pharma Commercialization

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Data Analytics & Computational Sciences

Job Sub Function:

Data Science

Job Category:

People Leader

All Job Posting Locations:

Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description:

We are searching for the best talent for Director, Transformation Office - AI Next Frontiers in Pharma Commercialization

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine 

Purpose:

The Director, Transformation Office - AI Next Frontiers in Pharma Commercialization will lead the strategy and execution of enterprise AI initiatives across all Commercialization functions in NA Pharmaceuticals with a focus on Marketing, Patient Support, Commercial Operations while advancing next-generation field capabilities such as AI Digital Assistants and Intelligent Orchestration.

This role serves as the central integration point between business strategy and AI delivery, ensuring that AI investments translate into scaled, measurable business impact. The leader will partner across commercial, patient, medical, analytics, and technology teams to define priorities, accelerate execution, and embed AI into everyday workflows.

You will be responsible for:

AI Strategy & Roadmap

• Drive the AI Next Frontier roadmap across Marketing, Patient, Commercial Operations and Field Engagements.

• Translate business priorities into clear, actionable AI use cases tied to growth, efficiency, and customer experience.

• Ensure progression from pilots to scaled, production-ready solutions.

Transformation Office Leadership

• Stand up and lead the AI Next Frontier Transformation Office.

• Establish governance, prioritization, and decision-making frameworks for AI investments.

• Track and report business impact, adoption, and value realization.

Field AI Enablement

• Lead development and deployment of AI Digital Assistants to improve field productivity and reduce administrative burden.

• Drive Cross-TA Intelligent Orchestration capabilities to optimize customer engagement

• Ensure solutions are designed for real-world field adoption and usability.

Cross-Functional Integration

• Align AI initiatives across omnichannel marketing, patient support, commercial operations and field enablement.

• Ensure consistency in customer data, decisioning, and engagement strategies.

• Break down silos between business, analytics, and technology teams.

Technology & Platform Partnership

• Partner with IT, data, and CRM platform teams (e.g., Salesforce/Connext).

• Guide build vs. buy decisions and effective use of enterprise AI capabilities.

• Ensure solutions are scalable, compliant, and aligned with enterprise standards.

Adoption & Change Management

• Drive adoption across field, marketing, and operations teams.

• Ensure solutions are intuitive and embedded in existing workflows.

• Lead communication, training, and capability building to support sustained usage.

Qualifications / Requirements:

Required

• Significant experience in pharmaceutical or healthcare commercial functions (e.g., marketing, field, patient support, or commercial operations).

• Proven track record delivering AI, advanced analytics, or digital solutions tied to business outcomes.

• Demonstrated, hands-on use of AI tools (e.g., Claude Code, ChatGPT, Copilot etc.) in their daily workflows, with concrete examples of how they reduce effort, speed up delivery, or improve output quality.

• Strong ability to translate between business needs and technical solutions

• Experience leading cross-functional, enterprise-scale programs.

• Demonstrated ability to influence senior stakeholders and drive alignment.

Preferred

• Experience with CRM platforms and commercial data ecosystems (e.g., Salesforce).

• Familiarity with AI-enabled customer engagement and orchestration approaches.

• Experience scaling digital products or platforms beyond pilot stage.

• Background in field force effectiveness and/or omnichannel engagement.

What Success Looks Like (First 12–18 Months)

• Defined and activated AI Next Frontier roadmap aligned to priority business use cases.

• Deployment and adoption of AI Digital Assistants and Intelligent Orchestration in the field (Cross-TA).

• Demonstrated business impact (e.g., productivity gains, improved engagement, cost efficiency).

• Established Transformation Office with clear governance and operating model.

Other

• This position is based in Titusville, NJ or Horsham, PA and may require travel.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid #JNJDataScience #JNJIMCommercial-DS 

Required Skills:

 

 

Preferred Skills:

Advanced Analytics, Budget Management, Compliance Management, Critical Thinking, Data Analysis, Data Privacy Standards, Data Quality, Data Reporting, Data Savvy, Data Science, Data Visualization, Developing Others, Digital Fluency, Inclusive Leadership, Leadership, Program Management, Strategic Thinking, Succession Planning

 

 

The anticipated base pay range for this position is :

The anticipated base pay range for this position is $164,000 to $282,900 USD.

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours  Additional information can be found through the link below.  https://www.careers.jnj.com/employee-benefits