Associate Director, US CRM AI Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Data Analytics & Computational Sciences

Job Sub Function:

Data Science

Job Category:

People Leader

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

We are searching for the best talent for Associate Director, US CRM AI Lead

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine 

Johnson & Johnson Innovative Medicine is searching for an Associate Director, US CRM AI Lead to lead the AI transformation and execution roadmap for our next generation CRM across our key Therapeutic Areas (TAs).

Our team harnesses powerful machine learning insights to drive meaningful change for customers, putting patients at the heart of everything we do through a culture that thrives on innovation, teamwork, and bold thinking. Curious problem-solvers like you tackle challenges that save lives and lead advancements in medicine while driving innovation, mentoring extraordinary talent, and shaping the future of pharmaceutical AI solutions.

Purpose:

At J&J, we're reimagining CRM for the agentic era. Advances in agentic AI are transforming CRM from a static system of record into an intelligent, real-time orchestration layer for customer engagement.

The Associate Director, US CRM AI Lead will define the core business processes (such as customer engagement, call planning, account, events and content management, territory planning, customer data quality etc.) and integrate these with AI-driven intelligence and automation to ensure that CRM serves not only as a system of record for customer engagement, but as an adaptable, intelligent system of engagement, actionable insights and ultimately business impact.

Partnering closely with Technology, Commercial, Medical and account management roles across therapeutic areas, this role will lead the identification of improvements that focus on efficiency, improved collaboration and deeper customer insights. This position will report to Director, US CRM Business Product Owner

You will be responsible for:

• Define and own the US AI strategy for CRM. Translate business goals into AI use cases and requirements.

• Own the US AI-enabled workflows in CRM, data requirements for AI, and user experience expectations. Accountable for the CRM AI roadmap: enhancements, simplification, automation, predictive capabilities, and new intelligent features.

• Ensure the process model supports end-to-end customer journeys and integrates across functions (Commercial, Medical, Medical Information, Market Access etc.)

• Find opportunities to reduce manual effort through AI-driven automation and intelligent orchestration.

• Measure and report return on investment of AI capabilities in CRM.

• Partner with transformation office leader to embed AI readiness criteria into the CRM implementation plan.

• Partner with Legal, Privacy, and Compliance to define roadmap for agentic systems in regulated workflows.

• Liaison with key global partners to obtain deep understanding of all existing global CRM initiatives and goals, to coordinate solutions across the enterprise.

• Manage partnership with key vendors (e.g. Veeva, Salesforce) to obtain subject matter expertise to available capabilities, with knowledge of and impact to product roadmaps.

• Manage relationships with consultant partners involved with CRM strategy and/or execution.

Qualifications / Requirements:

• A minimum of 8 years of relevant business experience in healthcare, analytics, data science, marketing, management consulting or related field is required.

• A minimum of a Bachelor’s degree is required, Master degree preferred.

• Experience with handling budget responsibility of over $2M annually.

Competencies:

• Experience with CRM systems and solutions, and in managing data and reporting requirements.

• Experience gathering requirements from user communities, translating to solutions and delivering training and change management to drive adoption with new solutions.

• Experience integrating AI and automation, or data science into commercial workflows (e.g., next best action, segmentation, cycle planning, predictive analytics, intelligent routing).

• Experience partnering with product, data science, and technology teams and influencing senior stakeholders (VP+ level) on trade-offs, decisions, AI adoption alignment.

• Demonstrated, hands-on use of AI tools (e.g., Claude Code, ChatGPT, Copilot etc.) in daily workflows, with concrete examples of how they reduce effort, speed up delivery, or improve output quality.

• Outstanding employee coaching skills and demonstrated ability to lead and develop a team.

• Intellectual curiosity and passion to learn new things and adaptability to shifting timelines and priorities.

Other:

This position is based in Titusville, NJ and will require up to 15% domestic travel

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid #JNJDataScience #JNJIMCommercial-DS

Required Skills:

 

 

Preferred Skills:

Advanced Analytics, Budget Management, Compliance Management, Critical Thinking, Cross-Functional Collaboration, Data Analysis, Data Privacy Standards, Data Quality, Data Reporting, Data Savvy, Data Science, Data Visualization, Developing Others, Digital Fluency, Inclusive Leadership, Leadership, Strategic Thinking, Team Management

 

 

The anticipated base pay range for this position is :

The anticipated base pay range for this position is $137,000 to $235,750 USD.

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours  Additional information can be found through the link below.  https://www.careers.jnj.com/employee-benefits