Director, Deliver Excellence Americas, MedTech Supply Chain

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Deliver Excellence

Job Category:

People Leader

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson MedTech – Supply Chain is recruiting for a Director, Deliver Excellence Americas, MedTech Supply Chain, this hybrid Position is located in Raritan, NJ. 

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your work will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Position Summary:

The Director Deliver Excellence Americas is accountable for defining, standardizing, and continuously improving Deliver distribution capabilities through the deployment of the J&J Operational System , proven practices, and disciplined execution models across US and LATAM

This role serves as a bridge between strategy and operations, ensuring that distribution processes, performance management, partner governance, and enabling technologies are consistently designed and effectively executed across markets. The position drives capability maturity, operational consistency, and value realization, enabling Deliver to progress along the Supply Chain Gartner maturity curve while improving customer experience, service reliability, and financial performance.

A critical component of the role is partner and ecosystem management, including the establishment of clear governance, performance standards, and continuous improvement mechanisms for 3PLs and external service providers. The Distribution Excellence Lead ensures that internal teams and partners operate under a single set of standards, metrics, and ways of working, while enabling local execution within defined guardrails.

Through strong cross‑functional collaboration, data‑driven insights, and portfolio discipline, the role shapes how Deliver operates today and builds the capabilities required for scalable, compliant, and future‑ready distribution operations.

Major Duties & Responsibilities:

Business Excellence

• Develop, implement, and sustain the J&J Operational System (JJOS) and a robust set of proven practices and standardized processes that define how Deliver operates.
• Identify Deliver capability gaps and establish action plans to drive process consistency, standard work, and operational discipline across markets.
• Drive measurable improvements in service, cost, quality, and reliability through the evolution of Deliver maturity along the Supply Chain Gartner maturity curve.
• Define critical capabilities in strategic areas and lead the capability build‑up roadmap, ensuring alignment between global standards and local execution.
• Ensure consistency across markets in terms of process design, governance, and ways of working, while enabling effective local adoption.

Engineering, Technology & Automation

• Define and maintain the distribution technology and automation roadmap, aligned with Deliver and E2E Supply Chain strategy.
• Build technical capabilities to support customer service, efficiency, scalability, and compliance through engineering solutions, systems, and automation.
• Partner with IT, Engineering, and Operations to translate business needs into deployable, value‑adding solutions.

Portfolio Management & Financial Governance

• Develop, implement, and manage Deliver portfolio management processes, governance, and tools to translate strategy into executable initiatives.
• Own preparation, execution, and continuous monitoring of the Deliver P&L, including Business Plan, June & November Updates, and Latest Thinking cycles.
• Assess portfolio performance to identify risks and gaps, working with initiative sponsors to define holistic mitigation plans and ensure delivery of commitments.

Performance Management

• Design and deploy performance management frameworks, KPIs, and governance routines to track Deliver performance and drive accountability.
• Ensure performance insights are consistently used to guide prioritization, continuous improvement, and leadership decision‑making.
• Embed fact‑based management and standardized performance routines across Deliver organizations.

Project Management

• Drive disciplined portfolio and project management practices, including FPX methodology, prioritization, resource modeling, financial tracking, and reporting.
• Assess project performance, identify risks, and partner with sponsors to remove barriers and ensure delivery of project outcomes.

Leadership & Talent Development

• Develop talent and ensure the Deliver organization demonstrates functional excellence and future‑ready capabilities, including digital and analytics skills.
• Own and implement the people strategy for Deliver within the region, building diverse, high‑performance teams with strong engagement and accountability.
• Actively sponsor and mentor key talent across the E2E Supply Chain.
• Influence and lead without authority across extended teams and partner functions (Quality, Finance, HR, IT), as well as GDEx, Global Transportation, and other E2E SC partners.
• Promote a clear vision and drive change through strong communication and stakeholder engagement.

Key Interfaces

• Internal: Deliver Operations, Planning, Customer Service, Quality, Finance, HR, IT, Procurement, GDEx, Global Transportation, E2E Supply Chain leaders
• External: Technology and solution partners, consultants, and service providers as required

Education

• Bachelor’s degree required; advanced degree (MBA, Engineering, Supply Chain, or Business) preferred.

Experience

• Significant experience in Supply Chain, Distribution, Logistics, or Operations Excellence, including exposure to Business Excellence / BPO environments.
• Proven experience in process standardization, continuous improvement, or JJOS/Lean deployment.
• Experience leading or supporting cross-functional transformation programs, portfolio management, or large-scale initiatives.
• Demonstrated experience working with external partners (e.g., 3PLs, service providers), including performance governance and continuous improvement.
• Exposure to analytics, digital, or data-driven decision-making environments within Supply Chain.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

Required Skills:

 

 

Preferred Skills:

Analytical Reasoning, Business Alignment, Collaborating, Consulting, Continuous Improvement, Demand Forecasting, Developing Others, Distribution Management, Distribution Resource Planning (DRP), Financial Competence, Inclusive Leadership, Interpersonal Influence, Leadership, Lean Supply Chain Management, Operational Excellence, Order Management, Organizing, Procurement Policies, Sales and Operations Planning (S&OP), Strategic Supply Chain Management

 

 

The anticipated base pay range for this position is :

$150,000.00 - $258,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits